Challenge

Bespoke Cleaning is relatively new entrant into the commercial cleaning category in London.  The team there felt that they had outgrown the brand identity and positioning they had used since their start up.  What was needed was a fresh approach to spearhead further growth, and emphasise their distinctive approach to the category, embodied in their team and their CEO Tobias Batkin.

Insight

By talking to customers and examining category competitors, we saw a sea of same-ness in how commercial cleaning companies go to market, both visually and in tone of voice -the same old tired clichés and management speak. It was clear that Bespoke were taking a wholly different approach, centred around service excellence.  We identified that the  yellow that Bespoke had been using was distinctive as well as being emblematic of freshness, energy and renewal, and so should be preserved.  Furthermore, we were so impressed by the people that we met at Bespoke, that we felt they should be brought front and central to the brand’s positioning.

Solution

Working closely with the Bespoke team, we created a fresh new brand identity using yellow as a core colour but combining this with whites and greys to add sophistication and freshness.  We commissioned original photography with a natural reportage theme and developed an informal conversational tone of voice which we felt suited the business.

Using the line ‘Exceptional Cleaning depends on Outstanding Service’ we hero’d the people that are driving Bespoke Cleaning forward, a team of dynamic individuals, and coined the strap-line ‘We’re defining cleaning’ to underline the company’s determination to shake things up in the commercial cleaning sector for the better. You can see more here:

https://bespoke-cleaning.co.uk/

Client

Bespoke Cleaning

Sector

Commerical Cleaning

Region

UK

What we did

Qualitative Research, Brand Strategy, Brand Positioning, Brand Identity, Web Design